Returns & Exchanges
At Mello, we want you to love your fashion finds, but if something isn't quite right, we offer a hassle-free 30-day return policy. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in the original packaging and include the packing slip provided in your confirmation email.
Ship It Back
Attach the prepaid shipping label to your parcel and drop it off at any authorized carrier location near you.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing